Frequently Asked Questions

Generally, most individuals tend to look at starting a routine or regimen after the onset of problems with their skin. Blemished/impure, dry, or excessively oily skins are the common motivators. For the lucky few with wonderfully clean, healthy skin, it is recommended to start a simple program of care as one progresses towards adulthood in order to preserve a healthy appearance, counteract and protect against environmental aggressors such as pollution, and to prevent the signs of skin ageing.
Serums, because of their lighter (thinner) consistency and smaller molecular structure, penetrate deeper into tissue in order to provide enhanced benefits and hydration. Creams, on the other hand, are somewhat heavier (thicker) and provide a barrier against outside aggressors and dehydration.
The two are most beneficial when used together. The Serum is applied before the Cream for optimised nourishment and hydration. The Cream then helps to prevent the Serum from evaporating while protecting the skin’s surface and maintaining hydration.
The answer to this question is highly dependent on the individual’s needs and correlates directly to the stresses in their lifestyle and environment. The thinner tissue of the eye area is the first to suffer from issues like poor circulation from stress/fatigue, air pollution, dehydration, etc. The very fact that we can blink anywhere from 15,000 to 25,000 (or more!) times, every day, presents itself as an obvious precursor to expression lines
Dry, very dry, normal, combination, oily – these are all ways of describing how much oil is on or near the surface of the skin. Any of these skin types can be dehydrated.
Dehydrated skins are lacking in moisture (water), not oil. The most common characteristic is a sensation of tightness and discomfort, especially after cleansing the face area.
Yes. Exfoliation is a basic, yet, very fundamental, element of any skincare routine. For very sensitive skins, the Excel Therapy O2 Silky Scrub, used once or twice per week, is an excellent choice. It is enzymatic and works to dissolve and remove dead skin cells. Those with mildly sensitive skin may choose to blend a small amount of the Options Exfoliating Scrub with their Cleanser to provide a milder “mechanical” exfoliation, once per week.
Exfoliation is key to facilitating better product penetration and letting your skin “breathe”. Your serums/creams will always give better results when they are not being blocked by a layer of "dead" skin cells.
Yes. Exfoliation is the "doorway" to cleaner, healthier skin. "Mechanical"-type scrubs can stimulate increased oil production as a result of their abrasive properties. A gentle, enzyme-based exfoliant such as the Excel Therapy O2 Silky Scrub will remove dead skin cells and unclog pores without the physical "scrubbing" action of regular exfoliators.
"Tight" skin is dehydrated skin. It needs moisture (water, not oil). The Hydracure Hyaluronic Force is a colourless, fragrance-free Serum which provides deep hydration in a pure form for all skin types. Perfect for oily, impure, and even the most irritated skins.
Orders placed by 11:30AM EST, Monday through Thursday, will leave on the same day as ordered, 99%+ of the time. Occasionally, we get swamped with orders. In that case, it will leave on the following day. We generally do not ship on Fridays unless a backlog of shipments warrants it. Orders placed on Saturday and Sunday will leave on the Monday following.
Orders which are shipping on any given day are finalized by 12:00 Noon EST to give our shipping Department adequate opportunity to have your package ready to go by 2:00PM EST. Any additions/changes made before 2:00PM will delay the shipping of your package by a minimum of 1 day, usually 2, as we will need to pull it out of the queue and treat it as a new Order.
Depending on where you are, you could receive your Order on the next day after placing it, or, if you are thousands of kilometers away, it could take up to 5 days. It depends largely on your proximity to the closest Canada Post Sorting Facility. All shipments can be tracked online.
If you cancel your Order by 1:00PM EST, we can usually prevent it from leaving our building. This is not a guarantee at the last minute.
If it is cancelled after it has been shipped, the process to return the package to us will become a little more complex. We will be happy to assist you in getting things sorted out, as quickly and as painlessly as possible. We appreciate your patience in the event that this happens. Please contact us at your earliest convenience for instructions in this regard.
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